Privacy Policy

Effective Date: 5th May 2025

Last Updated: 7th July 2025

Contact: hello@dentalfloai.com.au | (07) 2113 1176

Dentalflo AI is committed to protecting your personal data. This policy explains what we collect, how we use it, your rights, and how we handle data from third-party services like Meta (Facebook and Instagram).

1. What We Collect

We collect the following categories of personal data:

• Contact details (name, email, phone number)
• Browsing info (IP address, pages visited, browser type)
• Voice AI interactions (call recordings, transcriptions)

Meta Lead Data (when integrated):

If you connect your Meta page and activate lead workflows, we may collect lead form data submitted by users through Meta platforms, including but not limited to:

• Name
• Email address
• Phone number
• Appointment preferences
• Other form responses you configure in Meta Lead Ads

2. How We Use It

We use your personal data to:

• Provide demos, onboarding, and customer support
• Power our AI receptionist and appointment booking features
• Improve and train our AI models
• Send service updates and marketing communications (with consent)
• Analyze usage for product performance and platform optimization

For Meta Lead Data:

We use this data only to support workflows you configure within our platform. It is not reused for unrelated marketing or advertising purposes. We do not sell, share, or use lead data for any purpose beyond the functionality you authorize.

3. Who We Share It With

We may share your data with trusted third-party providers strictly for business operations:

• CRM & marketing platforms (e.g., for syncing contact data you control)
• Analytics providers
• Call tracking vendors

We do not sell your data.

We do not share Meta Lead Data unless explicitly authorized by you.

4. Meta Lead Data Compliance

If you connect your Meta (Facebook or Instagram) page to our platform and activate workflows using Meta Lead Ads:

• We will only access data once you grant permission through Meta's authorization screen
• We store lead data securely and only use it for automations and services you enable
• You may disconnect your Meta integration at any time from your settings
• You can request deletion of any stored lead data by contacting us at hello@dentalfloai.com.au

We comply with Meta's Platform Terms, Developer Policies, and all applicable privacy laws in handling this data.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing communications
• Request a copy or correction of your data
• Withdraw consent for data processing at any time

To exercise these rights, email us at: hello@dentalfloai.com.au